Privacy Policy – Lucy-IA
1. Introduction
This Privacy Policy explains how Lucy-IA collects, uses, stores and protects your personal data when you use our platform.
By accessing Lucy, you accept the practices described below.
2. Data Controller
The data controller is:
Lucy-IA SAS, 330 route de Bellet, 06200 Nice, [email protected]
3. Data Collected
We only collect data necessary for the proper functioning of the platform:
• Account information: first name, last name, email, encrypted password.
• Payment information: processed exclusively by our service providers (Stripe, PayPal, etc.), Lucy never has access to your banking data.
• Usage data: request history, preferences, interactions with AI agents.
• Crypto wallet data: only read information (balances, public transactions). Lucy never has access to your private keys or funds.
4. Data Usage
The collected data is used to:
• Provide Lucy's services and features.
• Personalize analyzes and recommendations.
• Improve the platform through usage behavior analysis.
• Communicate with you (emails, notifications, support).
• Comply with our legal and tax obligations.
5. Legal Basis for Processing
In accordance with GDPR, processing is based on:
• Your consent (registration, newsletters).
• The execution of a contract (access to Lucy services).
• Compliance with legal obligations.
6. Data Sharing
Your data is never sold to third parties.
It may be shared only with:
• Our technical service providers (hosting, payment solutions, emailing tools).
• Legal authorities if required by law.
7. Data Security
We implement strict security measures:
• Data encryption in transit (HTTPS/SSL).
• Encryption of passwords and sensitive information.
• Hosting on secure servers in Europe, GDPR compliant.
8. Data Retention
• Account data: retained as long as the account is active.
• Payment data: never stored by Lucy.
• Usage data: anonymized after 24 months.
You can request the deletion of your data at any time (right to be forgotten).
9. Cookies and Trackers
Lucy uses cookies and trackers (Post Hog, Meta Pixel, Hotjar) to:
• Measure audience and improve user experience.
• Track advertising conversions.
You can configure your preferences via our cookie banner.
10. Your Rights
In accordance with GDPR, you have:
• Right of access, rectification, deletion.
• Right of opposition and limitation.
• Right to data portability.
To exercise your rights: contact us at [email protected]
11. Data and Cryptocurrencies
• Lucy only accesses public information from your wallet (balances, transactions) via secure API.
• Lucy cannot in any way move, spend or manage your funds.
• You remain solely responsible for your private keys.
12. Policy Modifications
Lucy may update this Privacy Policy at any time. Users will be informed in case of substantial modification.
13. Contact
For any questions regarding this Policy:
• 330 route de Bellet, 06200 Nice