Cancellation Policy

1. How to cancel

Users may cancel their subscription at any time from their dashboard.

Cancellation takes effect at the end of the current billing period.

2. 7‑day free trial

A 7‑day free trial starts upon account creation.

Unless cancelled before the end of the trial, the subscription activates automatically at €29.90 VAT incl. per month.

3. Effects

No cancellation fee.

Access remains active until the end of the paid period.

No refund for started periods, unless required by law or granted at Lucy IA’s sole discretion.

The availability of Lucy Agents may evolve during the subscription (additions, removals, maintenance). Cancellation cannot be based on changes to the agents catalogue, unless mandatory law provides otherwise.

4. Exceptional refunds

Requests must be sent to [email protected] within 7 days following the charge. Each request is reviewed on a case‑by‑case basis.

5. Suspension/termination by Lucy IA

Lucy IA may suspend or terminate an account in case of breach of the Terms, fraudulent or automated use, or activity contrary to the purpose of the service.

6. Governing law

French law – competent courts in Nice, France.